# Terms and Conditions
**Roofing Leads Direct**
*Operated by AB&TS, S.A. de C.V.*
**Effective Date:** [INSERT DATE]
**Last Updated:** [INSERT DATE]
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> **NOTE FOR REVIEW (remove before publishing):** This document is a template that must be reviewed by a qualified attorney before publication. Items in [BRACKETS] must be filled in or confirmed. Particular attention should be paid to: governing law and venue, dispute resolution clauses, refund policy specifics, and lead exclusivity terms.
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## 1. Acceptance of Terms
These Terms and Conditions (“**Terms**“) govern your access to and use of the lead-generation services and website [https://myroofingleadsdirect.com](https://myroofingleadsdirect.com) (collectively, the “**Service**“) operated by **AB&TS, S.A. de C.V.**, a corporation organized under the laws of Mexico (RFC: ABT150407C58), doing business as **Roofing Leads Direct** (“**RLD**“, “**we**“, “**us**“, or “**our**“).
By creating an account, subscribing to the Service, signing a service agreement, providing your phone number to receive SMS notifications, or otherwise using the Service, you (“**Client**” or “**you**“) agree to be bound by these Terms.
**If you do not agree to these Terms, you may not use the Service.**
## 2. Definitions
– **”Lead”** means a homeowner or property owner inquiry that includes contact information and project details, generated by RLD or its lead-collection partners.
– **”Service”** means the lead-generation, lead-delivery, and related services provided by RLD.
– **”Subscription”** means a paid plan or contractual arrangement under which RLD delivers Leads to a Client.
– **”Client”** means a roofing contractor or roofing-related business that has registered for the Service.
– **”Service Agreement”** means the specific agreement signed between RLD and a Client governing pricing, lead volume, service area, and other commercial terms.
## 3. Eligibility
To register and use the Service, you represent and warrant that:
a) You are a legitimate business engaged in the roofing industry (including roof installation, repair, replacement, inspection, or related services);
b) You hold all licenses, permits, registrations, insurance, and bonding required by federal, state, and local law to operate as a roofing contractor in the geographic areas you serve;
c) You are at least 18 years old and have legal authority to bind the business you represent;
d) The information you provide during registration is true, accurate, current, and complete;
e) You are not prohibited from using the Service under any applicable law or sanctions program.
RLD reserves the right to verify Client credentials at any time and to suspend or terminate accounts that fail to meet these requirements.
## 4. Account Registration
### 4.1 Account Creation
To use the Service, you must register an account by providing the information requested by RLD, including business name, contact information, service area, and licensing details.
### 4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify RLD immediately at [support@myroofingleadsdirect.com] if you suspect unauthorized access.
### 4.3 Accuracy
You agree to keep your account information accurate and up to date, including phone numbers, service areas, and capacity to handle leads.
## 5. The Service
### 5.1 Description
RLD operates a lead-generation business. We collect inquiries from homeowners and property owners in the United States who are seeking roofing services, qualify and route those inquiries based on Client criteria (geography, service type, capacity), and deliver them to Clients.
### 5.2 Lead Delivery
Leads are delivered to Clients through one or more of the following channels, as agreed in the Service Agreement: SMS, email, dashboard notification, or phone. Delivery method and frequency are governed by the Client’s subscription plan.
### 5.3 No Guarantee of Lead Quality, Conversion, or Volume
**RLD does not guarantee:**
– That any Lead will result in a contract, sale, or completed roofing project;
– That homeowners contacted by Clients will respond, schedule appointments, or proceed with services;
– That Leads will meet any specific quality threshold beyond the qualification criteria stated in the Service Agreement;
– That a specific number of Leads will be delivered in any given day, week, or month, beyond contractual minimums (if any) explicitly stated in the Service Agreement.
Lead generation is inherently variable and depends on market conditions, seasonality, competition, and consumer demand.
### 5.4 Lead Exclusivity
Unless explicitly stated otherwise in the Service Agreement, **Leads are non-exclusive** and may be sold or delivered to multiple Clients. Exclusive lead arrangements, if available, are subject to separate pricing.
## 6. Payment and Fees
### 6.1 Fees
You agree to pay the fees described in your Service Agreement or subscription plan. Fees may be charged per Lead, on a flat monthly subscription basis, or under another model agreed in writing.
### 6.2 Payment Method
You authorize RLD to charge your designated payment method for all fees due. You are responsible for maintaining a valid payment method on file.
### 6.3 Billing Cycle
Subscriptions are billed in advance on a [monthly / weekly / per-lead] basis as specified in your Service Agreement.
### 6.4 Failed Payments
If a payment fails, RLD may suspend Lead delivery and account access until the balance is paid. Repeated payment failures may result in account termination.
### 6.5 Taxes
Fees are exclusive of any applicable taxes. You are responsible for all taxes associated with your use of the Service, except for taxes based on RLD’s net income.
### 6.6 Refunds and Lead Disputes
[INSERT YOUR REFUND POLICY HERE — common options:]
– **No refunds:** “All fees are non-refundable except as required by law or as explicitly stated in your Service Agreement.”
– **Lead credit policy:** “If a Lead is determined to be invalid (e.g., disconnected number, fake submission, outside agreed service area), Client may request a credit within [X] days of delivery by submitting a dispute through the Client portal. Approved disputes will result in a Lead replacement credit, not a cash refund.”
Specific dispute and credit procedures are governed by the Service Agreement.
### 6.7 Price Changes
RLD may change pricing at any time. Price changes will not affect the current billing cycle but will apply to subsequent renewals. Clients will receive at least [INSERT NUMBER] days’ notice of any price increase.
## 7. SMS Notifications
### 7.1 Opt-In
By providing your business mobile number to RLD and opting in (verbally during sales onboarding, by signing the Service Agreement, or by replying START to a confirmation message), you consent to receive SMS notifications from RLD related to lead delivery, account alerts, and service updates.
### 7.2 Frequency and Charges
Message frequency varies. Standard message and data rates may apply.
### 7.3 Opt-Out
Reply **STOP** to any RLD SMS to opt out. Opting out of SMS does not terminate your subscription; you will continue to receive Leads via your other contracted channels (email, dashboard).
### 7.4 Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered SMS messages. Delivery is subject to carrier networks and conditions.
## 8. Acceptable Use
You agree NOT to:
a) Use Leads for any purpose other than directly providing roofing services to the homeowner identified in the Lead;
b) Resell, redistribute, sublicense, or transfer Leads to any third party;
c) Use Leads for telemarketing, mass marketing, spam, or any communication unrelated to the specific roofing inquiry;
d) Contact homeowners after they have requested no further contact;
e) Misrepresent yourself, your business, your licensing status, or the services you offer;
f) Use the Service to engage in fraud, deceptive trade practices, or any unlawful activity;
g) Reverse engineer, scrape, or copy the Service or any part of it;
h) Interfere with or disrupt the Service or servers;
i) Use automated systems (bots, scripts) to access the Service except as expressly authorized.
Violation of these Acceptable Use rules may result in immediate suspension or termination without refund and may expose you to legal liability.
## 9. Compliance With Laws
You are solely responsible for complying with all applicable laws when using Leads, including but not limited to:
– The Telephone Consumer Protection Act (TCPA);
– State “Do Not Call” laws;
– The CAN-SPAM Act;
– State consumer protection laws;
– State licensing and contractor laws;
– Applicable advertising and disclosure regulations.
You agree to obtain any additional consents required by law before contacting any Lead, particularly for autodialed calls, prerecorded messages, or text messages.
## 10. Intellectual Property
### 10.1 Ownership
All content, software, designs, logos, trademarks, and materials provided through the Service are owned by RLD or its licensors and are protected by U.S. and international intellectual property laws.
### 10.2 Limited License
RLD grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your active subscription, subject to these Terms.
### 10.3 Restrictions
You may not copy, modify, distribute, sell, or create derivative works of the Service without prior written consent.
### 10.4 Trademark
“Roofing Leads Direct” and the RLD logo are trademarks of AB&TS, S.A. de C.V. You may not use them without written permission.
## 11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
WITHOUT LIMITING THE FOREGOING, RLD DOES NOT WARRANT THAT:
– The Service will be uninterrupted, error-free, or secure;
– Leads will be accurate, complete, or convertible into customers;
– Defects will be corrected;
– The Service is free of viruses or other harmful components.
Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, RLD’s liability is limited to the maximum extent permitted by law.
## 12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
a) RLD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES;
b) RLD’S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID TO RLD IN THE [THREE (3) / SIX (6) / TWELVE (12)] MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).
These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise).
## 13. Indemnification
You agree to indemnify, defend, and hold harmless RLD, AB&TS, S.A. de C.V., and their respective officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
a) Your breach of these Terms;
b) Your violation of any law or third-party right;
c) Your use of Leads in violation of TCPA, state DNC laws, CAN-SPAM, or other applicable regulations;
d) Any contract, dispute, or claim between you and a homeowner who is the subject of a Lead;
e) Your negligence, willful misconduct, or fraud.
## 14. Termination
### 14.1 Termination by Client
You may terminate your subscription according to the cancellation procedures in your Service Agreement. Termination does not entitle you to a refund of prepaid fees unless required by law.
### 14.2 Termination by RLD
RLD may suspend or terminate your account immediately, without refund, if:
– You breach these Terms or your Service Agreement;
– You fail to pay fees when due;
– You violate the Acceptable Use rules in Section 8;
– You misuse Leads in violation of TCPA or other laws;
– We are required to do so by law, court order, or carrier requirement;
– We discontinue the Service.
### 14.3 Effect of Termination
Upon termination, your right to access the Service ends immediately. Sections that by their nature should survive termination (including IP, indemnification, limitation of liability, governing law, and dispute resolution) shall survive.
## 15. Modifications to the Service or Terms
RLD reserves the right to modify or discontinue the Service, in whole or in part, at any time. We may also update these Terms from time to time. Material changes to these Terms will be communicated via email or a prominent Site notice at least [INSERT NUMBER] days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
## 16. Governing Law and Dispute Resolution
### 16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [INSERT JURISDICTION — common choices: the State of Texas; the State of Florida; the State of Delaware; or alternatively, the laws of Mexico and the State of Jalisco], without regard to conflict-of-laws principles.
### 16.2 Venue
Any dispute arising out of or relating to these Terms shall be brought exclusively in the courts located in [INSERT VENUE], and you consent to personal jurisdiction in such courts.
### 16.3 [OPTIONAL — RECOMMENDED FOR US-FOCUSED B2B] Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be held in [INSERT CITY, STATE]. Judgment on the award may be entered in any court of competent jurisdiction.
### 16.4 Class Action Waiver
YOU AND RLD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
## 17. Force Majeure
RLD shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, government actions, carrier outages, internet failures, or labor disputes.
## 18. Miscellaneous
### 18.1 Entire Agreement
These Terms, together with the Privacy Policy and any Service Agreement, constitute the entire agreement between you and RLD regarding the Service.
### 18.2 Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
### 18.3 No Waiver
RLD’s failure to enforce any provision shall not constitute a waiver of that provision.
### 18.4 Assignment
You may not assign these Terms without RLD’s prior written consent. RLD may assign these Terms without restriction.
### 18.5 No Agency
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
### 18.6 Notices
Notices to RLD must be sent in writing to [legal@myroofingleadsdirect.com] or to the mailing address listed below. Notices to Clients will be sent to the email or mailing address on file.
## 19. Contact
For questions about these Terms:
**Roofing Leads Direct** (AB&TS, S.A. de C.V.)
**Email:** [legal@myroofingleadsdirect.com]
**General Support:** [support@myroofingleadsdirect.com]
**Mailing Address:** [INSERT BUSINESS MAILING ADDRESS]
**Phone:** [INSERT SUPPORT PHONE]
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*© [YEAR] AB&TS, S.A. de C.V. All rights reserved.*